Cisco (SAAS)

Collaboration SaaS Authorization training provides an understanding of the most recent Cisco Webex solutions, in order to design, quote, deploy and support the right Webex Platform solutions for any customer.

Upon completing this course, the learner will be able to meet these overall objectives:

• Have an in-depth understanding of the Cisco Webex portfolio
• Be able to communicate the compelling value of Webex Meetings, Webex Teams and Webex Devices to customers and prospects
• Be familiar with the programs and tools such as Collaboration Flex plan and Control Hub, that make Webex easy to design, quote, deploy and support
• Understand the critical role of Cisco’s industry leading Webex security capability that is a part of all Webex solutions
• Be familiar with the resources Cisco provides Partners for additional technical, Sales and Marketing information

The primary audience for this course is as follows:

• Cisco Partner Account Managers and Pre-Sales Engineers
• Cisco Partner individuals in sales and technical roles associated with Cisco Collaboration SaaS
• Individuals and teams who provide Collaboration SaaS customer support and Lifecycle services

Module 1: Overview and Objectives         

Module 2: Cisco Webex         

• Webex Overview        
• Webex Meetings        
• Webex Teams  
• Webex Devices 
• Webex Edge     
• Webex Edge
• Configuration Steps        
• Deployment Scenarios     
• Webex Edge Connect       
• Webex Edge Video Mesh 
• Webex Edge Audio, Video Mesh and Connect
• Documentation      

Module 3:  Cisco Webex Calling     

• Market Opportunity   
• Webex Calling Offer Strategy         

Module 4:  Cisco Webex Management      

• Introduction     
• Webex Control Hub   
• Cisco Webex Control Hub
  • Security 
  • Webex Teams Cloud Security    
  • Cloud Based Security: Secure Messages & Content  
  • Cloud Based Security: Secure Search & Indexing      
  • Cloud Based Security: E-Discovery Services    
  • Hybrid Data Security: Key Management and Indexing on Premises        
  • Webex Teams and Enterprise Network Security       
    • Webex Compliance     
    • Webex for Developers
    • Workflow – Incident Management        
    • Embed Collaboration       
    • Webex Teams APIs for Compliance      

Module 5: The Cisco Collaboration Flex Plan    

• Market Dynamics       
• Features of the Collaboration Flex Plan    
• Opportunities and Compelling Events     
• Tools to Use    

Module 6: SaaS Ordering, Smart Accounts and Webex Try and Buy

• SaaS Ordering  
• Smart Accounts
• Webex Try and Buy Program
• Summary         

Module 7: Training Summary and Next Steps    

• Next Steps       
• Key Messages