This course is designed for Partners and End-Users with administrative responsibilities for their own or their customer's Avaya IP Office Communication System. It is a high-level overview that will demonstrate configuring the basic Contact Center system settings, Users, Agent Groups, Topics, Profiles, Authorizations, Permissions, Reporting, Real Time Statistics, and User Interface Editor.
Synnex will provide an Engineer to remotely conduct an online basic administration class on Avaya IP Office Contact Center:
Note: This is a basic introduction to administering the Avaya IP Office Contact Center solution. It is not a manufacturer authorized training course and is not intended to cover all aspects of the solution. Synnex is an Authorized Training Center for Avaya and can provide complete training courses for an additional fee.
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