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ACUCM with AUC: Administering Cisco Unified Communications Manager and Unity Connection 12.x


ACUCM Course Overview:

Administering Cisco Unified Communications Manager
(ACUCM with AUC) is a 5-day training program that
provides system administrators and networking
professionals with an understanding of the Cisco Unified
Communications Manager System. This course teaches
the concepts of IP telephony based in system
administration, including its function, features, and

This is an entry-level course that begins with the basic
concepts of IP telephony and very quickly moves the
learner forward into an understanding of system
concepts: clustering, creation of phones and users, route
plans, digit manipulation, media resources, and phone
features, which are all important to supporting IP
telephony in the enterprise network. This UC training
course focuses on Cisco Unified Communications
Manager v12 x. All labs are using CUCM v12.x.

This online Cisco IT class includes various lab exercises
to apply what was learned in each preceding lesson.
Labs begin with a newly installed publisher and
subscriber. The only element that is preconfigured is two

MGCP gateways, for the headquarters (HQ) and branch
(BR), and an intercluster trunk pointing to the neighbor’s
pod. Therefore, the student will become familiar with all
the various concepts through configuration of the
elements in the lab environment.

Our online Cisco training course is geared to individuals
that will be using and managing the system and
performing administration for Level 1 and Level 2
support. Level 1 support is geared toward supporting
phone users and making moves, adds, and changes to
the desktop phone environment. Level 2 support is
oriented to supporting changes in the organization, such
as opening new office locations or relocating
departments. The course does not cover issues of initial
deployment, new cluster deployment or international
deployments. Also, the course does not cover issues
with the underlying network that involve routers,
switches, or Cisco IOS software configuration.

Administering Cisco Unity Connection (AUC) describes
Cisco Unity Connection administration features, options,
and configuration settings as they apply to the administrator. 

The course presents Cisco Unity Connection with the focused goal of providing the
administrators with the necessary skills to perform their
day-to-day job functions using the Cisco Unity
Connection system.
Students that require skills beyond administration where
engineering, integration, and networking skills are
required should consider the Implementing Cisco Unity
Connection (IUC) course.

Who Should Attend:

The primary audiences for this course are:
• Phone network administrators
• Data system administrators
• Entry-level network engineers
• Administrators
• IT support personnel
• Helpdesk support staff
The secondary audience includes:
• Learners looking to gain a technical overview of Cisco
Unified Communications Manager
• Learners who need a preparatory course before taking
Implementing Cisco Unified Communications IP
Telephony Part 1 (CIPT1) and Implementing Cisco
Unified Communications IP Telephony Part 2 (CIPT2)
• Introduction to Cisco Unity Connection for Network
Engineering Staff Personnel

ACUCM Course Objectives:

Upon completing this course, the learner will be able to
meet these overall objectives:
• Describe the Cisco Unified Communications Manager
network, service, and features
• Understand the importance of and configuration of
redundancy and high availability in the enterprise
• Describe user configuration and the user web
• Explain basic phone options and the use of BAT
• Explain the route plan and on-net/off-net calling
• Describe the various media resources, including
conferencing and MOH
• Describe the basic phone features and use of hunt
• Explain the function of Cisco Unity Connection and the
various interfaces that are used to access the system
• Describe the components that are required for user
call processing by Cisco Unity Connection
• Implement the various features and options that are
available to users in Cisco Unity Connection
• Use the various applications, tools, and reports that
are available in Cisco Unity Connection


To fully benefit from this course, students should have
the following prerequisite skills and knowledge:
• Basic knowledge of IP and networking or voice
networks is suggested, but not required
• Basic knowledge of the Windows desktop
• Basic understanding of fundamental terms and
concepts of computer networking, including LANs,
WANs, and IP switching and routing.
• Basic knowledge of traditional PSTN operations and
technologies, including PBX and voice-mail
administration tasks
• Basic understanding of Cisco Unified Communications

ACUCM Course Outline:

Module 1: Introduction to IP Telephony

• Lesson 1: Exploring IP Telephony
• Traditional Voice versus IP Telephony
• Clustering Overview
• Intracluster Communications
• Traditional Voice versus IP Telephony
• Clustering Overview
• Intracluster Communications
• Lesson 2: Describing Deployment Models
• Single-Site Deployment
• Centralized Call-Processing Deployment
• Distributed Call-Processing Deployment
• Distributed Single-Cluster Call-Processing
• Hybrid Call-Processing Deployment
• New Advanced Multicluster Options
• Lesson 3: Understanding Advanced Multisite Features
• Need for CAC
• Deploying AAR
• Survivable Remote Site Telephony
• SRST Failover

Module 2: Defining the Basic Configuration

• Lesson 1: Logging In to Cisco Unified
Communications Manager
• Logging In to Cisco Unified CM Administration and
Cisco Unified Serviceability
• Logging In to Cisco Unified Operating System
Administration and the DRS
• Navigation Menu
• Command-Line Interface
• Lesson 2: Examining Basic Server Configuration
• Server Configuration—Eliminating DNS Reliance
• Configuring Enterprise Parameters
• Lesson 3: Describing Multilevel Administration
• Configuring Multilevel Administration
• Creating End Users
• Creating Roles
• Creating User Groups

• Lesson 4: Configuring DRS Backup and Restore
• DRS Backup Procedures
• DRS Restore Procedures

Module 3: User Administration

• Lesson 1: Understanding User Configuration
• Understanding User Management
• Configuring Users
• Lesson 2: Using the User Web Pages
• Understanding the User Web Pages
• Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco
Unified IP Phones

• Lesson 1: Configuring System Parameters
• Cisco Unified CM Configuration
• Cisco Unified Communications Manager Group
• Phone NTP Configuration
• Date/Time Group
• Codecs and Regions Location Configuration
• Device Pool Configuration
• DHCP Service Configuration
• Device Defaults Configuration
• Clusterwide Parameters
• Licensing
• Lesson 2: Supporting Cisco Unified IP Phones
• Cisco Unified IP Phones Overview
• Specialized Cisco Unified IP 7900 Series Phones
• Phone Button Templates
• Softkey Templates
• Lesson 3: Exploring Phone Registration and IP Phone
• Cisco Unified IP Phone Registration
• Cisco Unified IP Phone Configuration
• Lesson 4: Utilizing the Bulk Administration Tool (BAT)
• Overview of Cisco Unified Communications
Manager BAT
• Cisco Unified Communications Manager TAPS

Module 5: Basic Route Plan Configuration

• Lesson 1: Implementing Dial Plan Connectivity
• Organizational Dial Plan
• Trunks
• Gateways
• Lesson 2: Creating Route Plans
• Dial Plan Overview
• Route Pattern Overview
• Digit Collection
• Call Routing

Module 6: Route Filters and Digit Manipulation

• Lesson 1: Configuring Translation Patterns and Route
• Translation Patterns
• The 9.@ Pattern
• Route Filters
• Lesson 2: Implementing Digit Manipulation
• Discard Digits Instruction
• Transformation Masks

Module 7: Class of Control

• Lesson 1: Defining Class of Control
• Overview of Class of Control
• Partitions
• CSS Configuration
• PLAR Application
• Lesson 2: Using Class of Control Features
• Call Restriction
• Time of Day Routing
• Traditional vs. Line/Device Approach

Module 8: Understanding Media Resources

• Lesson 1: Defining Media Resources
• Overview of Media Resources
• Conference Bridge
• Media Termination Points
• Transcoder
• Music on Hold
• Annunciator

• Lesson 2: Exploring Media Resource Management
• MRG Management
• Configuring MRGs
• Configuring MRGLs

Module 9: Features and Services

• Lesson 1: Describing Basic Features
• Call Park
• Call Pickup
• Cisco Call Back
• Shared Lines with Barge and Privacy
• Lesson 2: Exploring Hunt Groups
• Hunt Group Overview
• Line Group Configuration
• Hunt List Configuration
• Hunt Pilot Configuration
• Final Forwarding
• Lesson 3: Describing Phone Services
• Cisco IP Phone Services
• Cisco Phone Services Configuration

ACUCM Lab Outline:

Labs are designed to assure learners a whole practical
experience, through the following practical activities:
• Connection and Orientation to the NterOne Voice Lab
• Configuring Cisco Unified Communications Manager
Initial Settings
• Backing Up Cisco Unified Communications Manager
Using the Disaster Recovery System
• Managing User Accounts in Cisco Unified
Communications Manager
• Implementing IP Phones
• Implementing PSTN Gateways
• Configuring Cisco Unified Communications Manager
Call-Routing Components
• Implementing Digit Manipulation

• Implementing Calling Privileges in Cisco Unified
Communications Manager
• Implementing Cisco Unified Border Element (CUBE) for
calls to and from the Actual PSTN
• Implementing Media Resources
• Implementing Call Coverage in Cisco Unified
Communications Manager

AUC Course Outline:

Module 1: Introduction to Cisco Unity Connection

• Lesson 1: Overview of Cisco Unity Connection
• Understanding Cisco Unity Connection
• Cisco Unity Connection Integration
• Active-Active, High-Availability Deployment
• Digital Networking Deployment Model
• Lesson 2: Navigating Cisco Unity Connection
• Accessing Cisco Unity Connection
• Logging into Cisco Unity Connection Applications
• Cisco Unified Serviceability and Cisco Unity
Connection Serviceability
• Cisco Unity Connection Administration
• Port Configuration for Telephony Integration
• General Configuration
• Lesson 3: Understanding Call Handlers, Users, and Call
• Call Processing
• Default Call Handlers
• Handlers—Function and Purpose
• Default Call Handler Flow
• Call Handler Configuration
• Incoming Call Flows
• Cisco Unity Connection Incoming Call Flow
• Message Retrieval
• Incoming Call Processing Components
• Call Routing—Direct or Forwarded
• Call Routing—Direct
• Call Routing—Forwarded
• Configuration of Users
• Implementation of Call Routing

• Implementation of Call Routing—Direct
• Implementation of Call Routing—Forwarded
• Directory Handlers
• Directory Handlers Configuration
• Interview Handlers
• Interview Handlers Configuration

Module 2: Configuration of Users and Contacts

• Lesson 1: Explaining Users and Contacts
• Understanding Users
• Preparing to Configuring Users
• Configuring Authentication Rules
• Configuring CoS
• Configuring Schedules and Holidays
• Lesson 2: Managing Multiple Users
• Configuring Multiple Users
• Importing Users Using AXL
• Importing Users Using LDAP
• Importing Users Using BAT
• Reviewing Users

Module 3: Implementation of Features

• Lesson 1: Implementing the Dial Plan
• Dial Plan Components
• Dial Plan Configuration
• Lesson 2: Understanding User Features
• Reviewing User Features
• Lesson 3: Accessing Voice Messaging and User
• Accessing Voice Messaging
• Phone View
• Implementing Cisco Unity Connection VMO
• Accessing Voice Messaging Using RSS Feeds
• Implementing Secure Messaging

Module 4: Use of Cisco Unity Connection Applications,
Tools and Reports

• Lesson 1: Designing an Audiotext Application
• Audiotext Application Design
• Audiotext Application Configuration
• Greeting Administrator
• Greeting Administrator Configuration

• Lesson 2: Using Cisco Unity Connection Tools and
• Using the Bulk Edit Feature
• Using Task Management
• Cisco Unity Connection Reports
• Lesson 3: Using the DRS
• Disaster Recovery System
• Configuring Backups
• Performing Restore Operations

AUC Lab Outline:

Labs are designed to assure learners a whole practical
experience, through the following practical activities:
• Lab 0: Connection and Orientation to the NterOne
Voice Lab Environment
• Lab 1: Configuring Cisco Unified Communications
Manager (CUCM) Initial Settings
• Lab 2: Implementing Cisco Unified Border Element
(CUBE) for calls to and from the Actual PSTN
• Lab 3: Verifying Cisco Unity Connection Default
• Lab 4: Integrating Cisco Unity Connection with Cisco
Unified Communications Manager
• Lab 5: Implementing Unity Connection Voice
• Lab 6: Unity Connection User Features
• Lab 7: Implementing the Unity Connection Dial Plan
• Lab 8: Understanding User Features
• Lab 9: Using Cisco Unity Connection Tools and

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